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Accenture
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IT Service Management Associate

IT Service Management Associate

Accenture

1 - 5 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

sales operations excel word outlook service now incident management problem management knowledge management service quality management tool support partner triage calls knowledge documentation stakeholder communications problemsolving skills agility for quick learning ability to work well in a team commitment to quality written verbal communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an IT Service Management Associate at Accenture, your primary responsibility will be transforming sales operations to become a future-ready and digital B2B revenue engine. You will be involved in backend sales operations, maintaining and creating sales reports and dashboards, and equipping sales teams with the right content, training, and data to drive sales activity. Key Responsibilities: - Incident Management - Problem Management - Knowledge Management - Service Quality Management - Stakeholder Communications - Utilizing problem-solving skills - Demonstrating agility for quick learning - Ability to work well in a team - Commitment to quality - Strong written and verbal communication skills - Proficiency in Sales Operations, Excel, Word, Outlook, Service Now, Tool Support, Partner Triage calls, and Knowledge documentation Qualifications Required: - Any Graduation - 1 to 3 years of experience - Advanced proficiency in English (International) Please note that this role may require you to work in rotational shifts.,

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IT Service Management Associate