IT Service Desk Analyst

As a Technical Support Specialist at UST in Trivandrum, you will play a crucial role in providing efficient support services to ensure smooth operations across various IT functions. With 3-5 years of experience, you will have the opportunity to utilize your strong interpersonal and communication skills to interact effectively with different teams and customers. Your analytical mindset will be essential in understanding and addressing customer issues while ensuring adherence to Standard Operating Procedures (SOPs) and timely escalation of issues within Service Level Agreements (SLAs). In this role, you will be responsible for troubleshooting desktop and laptop connectivity issues using basic network commands and managing server operations. Your proficiency in operating system commands, virtualization, server/client OS installations, and basic software installations will be key in providing support for various tasks. Additionally, you will monitor enterprise storage and backup solutions, resolve storage and backup issues, and utilize ticketing tools for effective tracking and resolution. Your expertise in database management will enable you to modify or create queries to meet business requirements, optimize tables for efficiency, and possess data modeling skills. Furthermore, you will handle end-user calls, manage ticketing tools for issue resolution, and demonstrate strong troubleshooting skills to efficiently resolve technical issues. Knowledge of Active Directory (AD) and antivirus software will be crucial in ensuring security and compliance within the organization. Key Skills: Technical Support, Service Desk, Active Directory About UST: UST is a global digital transformation solutions provider with a track record of partnering with leading companies worldwide for over 20 years. With a team of over 30,000 employees in 30 countries, UST focuses on embedding innovation and agility into their clients" organizations. By leveraging technology, expertise, and purpose-driven leadership, UST aims to make a significant impact through transformation, touching billions of lives in the process.,