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Cognizant
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IT Service Desk Analyst

IT Service Desk Analyst

Cognizant

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

technical support troubleshooting documentation compliance training mentoring collaboration service desk operations user access management problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Systems Engineer at our company, you will be a key player in managing and optimizing service desk operations with a focus on user access management. Your responsibilities will include ensuring efficient workflow, implementing security protocols, providing technical support during night shifts, collaborating with teams to enhance processes, and analyzing performance metrics for improvements. You will be responsible for developing and maintaining documentation, ensuring compliance with company policies and industry standards, training junior staff, coordinating with IT teams, and utilizing problem-solving skills to enhance system functionality. Continuous learning and staying updated with the latest technologies will be essential in this role to contribute to the development of innovative solutions. To qualify for this position, you should have strong technical skills in service desk operations and user access management, proficiency in troubleshooting technical issues, excellent communication skills for effective collaboration, attention to detail, and a proactive problem-solving approach. Experience in security protocols, compliance standards, and the ability to work independently during night shifts will be beneficial for this role. Your dedication to continuous learning and professional development will support our mission of ensuring reliable and efficient service desk operations impacting global user experience.,

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IT Service Desk Analyst