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ABL Group
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IT Service Desk Analyst

IT Service Desk Analyst

ABL Group

2 - 7 years

4 - 9 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

it services windows os networking autocad maritime analytical it service desk microsoft technical support it service desk analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an

IT Service Desk Analyst

, you ll be a vital part of our global Service Desk team, providing technical support to colleagues across multiple regions and time zones. You ll ensure the smooth operation of IT services while delivering a high-quality customer experience. Representing the Group IT Digital team, you ll bring professionalism, empathy, and a problem-solving mindset to every interaction

What you will do

Be the first point of contact for technical support across regions and time zones
Troubleshoot issues, resolve incidents, and guide users with empathy and precision
Support Windows OS, Microsoft 365, Azure AD, Intune, and more
Collaborate with internal teams and external vendors
Promote IT services and ensure consistent, high-quality support

What we are looking for

2+ years in an IT Service Desk role
Strong knowledge of Windows OS, Microsoft 365, Azure, and networking fundamentals
Excellent English communication skills
Calm under pressure, analytical, and customer-focused
Certifications like ITIL, AZ-900, CompTIA A+ are a plus
Power Platform, AutoCAD, Azure Virtual Desktop
SharePoint Online, PowerShell, AV equipment

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IT Service Desk Analyst