Posted:2 days ago|
Platform:
Work from Office
Full Time
Desired Competencies (Technical/Behavioral Competency)
- Good documentation and Analytical skills
- Exhibit flexibility and adaptability and have strong interpersonal and communication skills
- Would be required to take calls/chats if the need arises
- Be Active SME when required Ready to work 24/7 Shift
- Ready to work 24/7 Shift
Good-to-Have
ITIL certifications preferred
Responsibility of / Expectations from the Role
1 Develop , Modify apply and maintain IT quality Standards to exceed client metrics
2 Audit Calls ,Chats and handle Calibrations- Achieve Targets
3 Collaborate effectively ,Coach and provide feedbacks.
4 Monitor Team performance and generate reports on trends
5 Analyze and identify root causes of non compliances and ensure corrective actions are implemented
6 Analyze the effectiveness of implemented action plan
7 Reporting – Publish Daily, weekly and monthly reports on quality matrices
8 Attend client calls on need basis
9 Floor Support and live monitoring
10 Conduct team meetings to provide updates
Tata Consultancy Services
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