IT-Operations Manager

Role Overview:

Key Responsibilities:

1. IT Infrastructure & Systems Management

• Oversee the performance, availability, and security of all IT systems (networks, servers, cloud, and applications).
• Manage system upgrades, backups, disaster recovery, and business continuity planning.
• Ensure high uptime and minimal disruption of IT services.

2. IT Operations & Support

• Lead IT helpdesk operations to resolve user issues promptly.
• Monitor system performance and troubleshoot network/server/software issues.
• Maintain inventory of could and on-prem infra, hardware, software, and licenses.

3. Security & Compliance

• Implement IT policies, data protection, and cybersecurity measures.
• Conduct regular security audits, patch management, and risk assessments.
• Ensure compliance with data protection regulations (IT Act, ISO standards, DPDP, etc.).

4. Vendor & Stakeholder Management

• Manage relationships with IT vendors, service providers, and consultants.
• Negotiate contracts and ensure SLAs are met.
• Collaborate with business teams to understand IT requirements and deliver solutions.
  

5. Leadership & Strategy

• Lead and mentor IT operations staff.
• Define KPIs and monitor IT performance metrics.
• Develop and implement IT operational strategies aligned with company goals.

Required Skills:

a. 8+ years of IT operations experience, with at least 3 years in a managerial role.

b. Strong knowledge of IT infrastructure (networking, cloud platforms, servers, databases).

c. Hands-on experience with ERP, CRM, and enterprise applications.

d. Knowledge of cybersecurity frameworks and compliance standards.

e. Excellent problem-solving, project management, and leadership skills.

f. Experience in FMCG/Retail/E-commerce domain.

g. Familiarity with Shopify, CRM, ERP integrations, and SaaS environments.

h. ITIL, PMP, or CISSP farmwork knowledge is preferred.

Qualification and Industry:

Bachelor’s degree

Master’s degree

c. FMCG/Retail/eCommerce Industry background is required.