| Our Client is a global consulting firm that provides award-winning services to transform customer,
employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service financial reporting HR and Business Intelligence. We have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits. | | Role: IT Manager
Required Experience: At least 15 years of experience in working in a fast-paced IT team.Work Location/Travel: Bangalore and must be available during weekends or extended hours ifrequired for critical emergencies. Work in the office during the general shift/work from home duringother shifts.Job Summary:Infra Ops Management Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network(Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support. Manage IT Network Ops vendors including L0 and L1 support. Handle escalation L2/L3 support including developing policies and qualifying exceptions etc.for IIC and US teams. Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring theydeliver as per SLAs. Built and develop L0/L1 support (including availability, monitoring and change managementactivities) Architect and manage Infra programs, support technology requirements for delivery projects Own security reviews, vendor security questionnaires, and responses to support Presales Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinetalerts Development support queries on Application installation and client connectivity issues Design and implementation of policies on the Apps managed by IT. Monthly reports and exception management Hardware and software procurement and license management including developmentrequirements on a needy basis. Supports ISO 27001 activities and development of new policies, evidence gathering, andaddressing gaps. Readiness for New security compliances Fed Ramp etc., and other compliance required byour customers PCI-DSS. Assisting the development teams in adopting these duringapplication deployment.Nable Patch Management ReviewBitdefender Review Dashboards and follow up on exceptions. Review Assets registered and ensuring time and again stale assets are removed. Extract and configure customized reports as required. Review Bitdefender automated reports for exceptions Address escalated issues that cannot be resolved by IT Tech Liaise with All covered for resolution. Audit reviews for Users and devicesAZURE AD Risky User Investigation Conditional access policies review and troubleshooting MFA configuration and Troubleshooting Secure score recommendations AZURE AD policies troubleshooting and investigations. AZURE AD Access Reviews and Cleanup AZURE AD Admin Audit logs review Self-service password reset flow activity progress. Reset password (self-service) Update Sts Refresh Token Valid from Timestamp Reset user password. Update user Add app role assignment grant to user When an Enterprise Application is assigned to a user. Add delegated permission grant. Change password (self-service) Change user password Security info saved for self-service password reset. User completed security info registration for self-service password reset. User started security info registration for self-service password reset. Add service principal. Add application. Delete application. Remove service principal. Update service principal Update application Certificates and secrets management Update application Add and remove the owner from application. Create an application password for the user.Redmine Access Reviews Backup Reviews Software updates Assist team with queries on Vulnerability Analysis Gather evidence required for ISO 27001 Escalated Issues on Redmine Address Backup Issues Prepare and coordinate DR and BCP Ad hoc requests from Dev teams and PMOFortiGate and Network Design as per compliance requirements say FedRAMP, PCI-DSS Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues Manage change and problem management activities. Review monthly reports and exceptions. Root cause analysis and remediations SLA reports and corrective actions Policy design and address VPN compliance Handle Escalated Issues on the Network - VPN, IDS, IPS, Security Violations and investigations regarding access to customers and/or impersonationetc.M365Intune Import and register new laptops during onboarding. Support on shore team for Onboarding Issues Review Assets registered in Intune, and generate asset reports, compare these with assetfiles. Escalated support on Intune Issues and follow up with vendor and Microsoft. Escalated support on Non-Delivery of Apps during deployment Registering BYOD devices Validating policies and resolving issues that users face due to policy failures. Create and troubleshoot policies.Exchange Online Review Quarantined email and release as appropriate reactively as alerted by Users. Escalate issues of non-delivery reports and/or any emails quarantined or not delivered tousers. Review and clear blocked messages from EOL Create and troubleshoot policies.Teams Troubleshoot team issues Jitter, call drops, high utilization. Review usage reports and dashboards for exceptions Review and investigate Teams logs for security issues. Change ownership of Team files as required by Managers or new owners. Resolve file-sharing queries and best practices for sharing files.Procurement Vendor Management Review and monitor SLA with HP, Dell, and hardware Partners Address escalations due to delays in service Address clarifications on warranty claims Procure New hardware or upgrade as required - Memory, SSD etc., Co-ordinate with Insurance firms and support Admin teams Hardware Planning as per business needs Review and procure software requirements. Review asset inventory and ensure asset register is updated. Assist onshore with laptop hardware procurement and configurations for 3-year support. Warranty renewal and Maintenance contractsCompetency (Knowledge, Skills, and Abilities): At least 15 years of experience in working in a fast-paced IT team. Responsible for delivery of end-to-end IT requirements for internal stake holders Should have experience of managing internal and external resources working to deliver ITservices. Should have hands on experience in managing vendors, negotiating deliverables and keepingcosts within pre-determined budgets.Position Type: Full Time/PermanentRequired Education: Bachelor s degree. Ideally in Computer Science, Cyber Security, InformationSecurity, Engineering, Information Technology.Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties,or responsibilities that are required. Duties, responsibilities, and activities may change, or new onesmay be assigned at any time, with or without notice. |
