🟩 Job Title: Human Resources Manager Location: Lemon Tree Hotel, Ranchi, Jharkhand Department: Human Resources Reports To: General Manager / Corporate HR Job Type: Full-Time 🟨 Role Overview As the HR Manager at Lemon Tree Hotel Ranchi, you will oversee all human resource operations, ensuring a high-performance culture, legal compliance, staff well-being, and alignment with Lemon Tree’s brand values. You will serve as a strategic partner to operations, playing a key role in employee experience, hiring, training, and retention. 🟨 Key Responsibilities 👥 Recruitment & Onboarding Manage end-to-end recruitment for all hotel departments (housekeeping, F&B, front office, etc.) Conduct background verification and reference checks Oversee structured onboarding and induction programs 📅 HR Operations & Compliance Maintain employee records, attendance, leave, and payroll coordination Ensure full compliance with local labor laws (e.g., Jharkhand Shops & Establishments Act) Handle inspections, audits, and statutory registers (PF, ESIC, etc.) Manage employee ID cards, contracts, and exit formalities 🎓 Training & Development Coordinate training programs: soft skills, safety, grooming, and brand SOPs Maintain training logs and track performance improvements 🤝 Employee Engagement & Welfare Plan staff welfare activities, R&R programs, birthdays, and town halls Conduct employee surveys and feedback sessions Handle grievances fairly and sensitively 📈 Performance Management Support appraisal cycles and monthly feedback mechanisms Work with HODs to develop improvement plans and PIPs 🛠️ Policy & SOP Adherence Implement and monitor company HR policies and Lemon Tree SOPs Communicate any changes in policy or compliance to staff 🟨 Qualifications & Skills Education - MBA / PGD in HR or equivalent Experience 4–6 years in hospitality HR, with at least 2 years in a managerial role. Preferred Background: Experience in branded hotels (mid-scale or above) Skills: Strong interpersonal skills, labor law knowledge, team handling, problem-solving with Excel expertise.
Role Purpose: The IT Manager will oversee all hotel IT systems — servers, networking, PMS, POS, CCTV, and guest/staff technology. Responsible for smooth day-to-day operations, vendor management, and integration of new systems with hotel workflows. Key Responsibilities: Systems & Server Management Manage local/cloud servers, backups, and uptime. Ensure PMS, POS, Banquet software, and accounting systems run smoothly. Software Integrations Integrate PMS with OTAs, POS with Accounts & Inventory, Banquet CRM with Sales. Liaise with vendors to fix bugs or new updates. Networking & Connectivity Maintain Guest Wi-Fi (secure, high-speed, separate VLAN). Monitor staff/back-office internet, firewalls, and antivirus systems. Support & Troubleshooting Act as first point of contact for IT issues (hardware/software). Train hotel staff on system use (PMS, POS, booking platforms). Security & Compliance Maintain CCTV uptime and data storage compliance. Secure guest data (GDPR/local IT laws). Vendor & Budget Management Manage contracts with PMS, POS, ISP, and IT AMC vendors. Maintain IT asset register and renewal calendar for licenses. Qualifications: Graduate in Computer Science / IT, or Diploma in Networking/Systems. 2–5 years’ experience in hospitality IT or retail IT preferred. Strong knowledge of Windows servers, networking, PMS/POS systems. Exposure to hotel systems (Protel, Prologic, Alif, Opera, EPABX)
Position Overview: Experience in Hotel Industry Required The Sales Executive is responsible for generating business for the hotel by developing and maintaining strong client relationships across corporate, travel, and group segments. The role focuses on increasing occupancy, maximizing revenue from rooms and banquets, and supporting the hotel’s brand visibility in Ranchi and neighboring markets. Key Responsibilities Business Development Identify and approach potential corporate clients, travel agents, and event organizers. Achieve monthly and annual sales targets (rooms, banquets, F&B packages). Conduct cold calls, sales visits, and presentations to prospective clients. Account Management Maintain and grow relationships with existing accounts through regular follow-ups. Manage key accounts to ensure repeat business and client satisfaction. Handle inquiries for banquets, meetings, and group bookings, preparing proposals and quotations. Revenue Maximization Upsell hotel services (banquets, F&B promotions, long-stay packages). Coordinate with the revenue manager/front office for best available rates. Market Intelligence Track competitor activity, pricing, and promotions. Provide regular feedback to the Sales Manager/GM on market trends. Coordination & Reporting Liaise with F&B, Banquets, and Front Office for seamless client servicing. Maintain accurate records in the sales CRM system. Submit weekly reports on sales activities and pipeline. Qualifications & Skills Graduate in Hotel Management / Business Administration (preferred). 1–3 years of experience in hotel sales, hospitality, or corporate sales. Strong communication, negotiation, and presentation skills. Ability to build rapport with clients and close business deals. Familiarity with Ranchi’s corporate and travel market will be an added advantage.
Maintain guest rooms, public areas & back-of-house to the highest standards. Ensure cleanliness, hygiene, and guest comfort. Report maintenance issues promptly. Assist guests politely with requests. Hotel Management Diploma or above preferred. Freshers welcome – training provided. Physically fit, reliable, and disciplined. Basic communication skills (Hindi/English).
Maintain guest rooms, public areas & back-of-house to the highest standards. Ensure cleanliness, hygiene, and guest comfort. Report maintenance issues promptly. Assist guests politely with requests. Hotel Management Diploma or above preferred. Physically fit, reliable, and disciplined. Basic communication skills (Hindi/English).