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IT Manager

IT Manager

Marriott

2 - 4 years

7 - 8 Lacs

mumbai

Posted:4 hours ago| Platform:

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Skills Required

isms information security disaster recovery manager technology end user support customer service mips information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintece of systems) for designated property/properties.

Generally works within well-established guidelines to complete routine tasks.

Responsible for performing repairs, installations, and maintece for property-based systems with a particular area.

Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education and Experience

Required:

High school diploma or GED; 2-4 years experience in the Information Technology or related professional areaOR

Preferred:

System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs).

Implements solutions as directed to resolve discrepancies.

Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.

Conducts periodic inventories of applications and hardware; prepares reports as requested.

Confirms that technology assets are secured.

Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes and presents proposals, analyses, project plans, cost models, etc in written and/or oral formats.

Provides customer service to associates at dedicated property/properties.

Responds to inquiries from customers/vendors/peer group.

Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

Assists in disaster recovery and business continuity as it relates to technology.

Provides technical guidance.

Escalates support for all Marriott approved technology solutions (i.

mobility devices, GPNS) and Request Center Processes.

Supports guest and associate internet access requirements.

Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

Moves/adds/changes PCs/peripherals; migrating data when necessary.

Performs routine desktop backup as scheduled or directed.

Provides end-user support.

Confirms technology security (i.

encryption, patch deployment) and technology compliance (i.

Quarterly ID Audits, MAARK1) measures are in place.

Supports unit infrastructure (servers, switches, router, APs etc) and engages appropriate MI IT and/or Vendor resources.

Assists in creating and maintaining secure server environment.

Performs server backups and routine preventative maintece.

Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

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IT Manager