A Front Desk Executive supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Executive, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Executive serving REPL HOSPITALITY is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Front Office experience in the hotel or Resort Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for THE ROYAL BIHAR ? REPL HOSPITALITY is the leading global hospitality company, spanning the lodging sector . For nearly a decade REPL HOSPITALITY has offered business and leisure travelers the finest in accommodations, service, amenities and value. REPL HOSPITALITY is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Type: Full-time Pay: ₹11,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Paid time off Provident Fund Language: English (Preferred) Location: Phulwarisharif, Patna, Bihar (Preferred) Work Location: In person
Position Summary The IT Manager is responsible for overseeing all hotel technology systems, ensuring smooth daily operations, data security, and high service standards. This role supports both front-of-house and back-of-house systems including PMS, POS, networking, servers, guest Wi-Fi, telephony, CCTV, and other hospitality applications. The IT Manager ensures maximum uptime, timely technical support, and compliance with brand standards. Key Responsibilities1. Systems & Infrastructure Management Manage PMS (Opera/Fidelio), POS, Accounts, HR, Inventory, and other hotel software. Maintain servers, network devices, firewalls, and data backups. Monitor guest Wi-Fi performance and security. Oversee telecommunication systems (IP phones, PBX). 2. IT Support & Troubleshooting Provide 24/7 support for all hotel departments. Resolve hardware, software, and network issues promptly. Coordinate with vendors for specialized repairs and upgrades. 3. Data Security and Compliance Implement cybersecurity protocols and antivirus systems. Manage data backup and disaster recovery procedures. Ensure compliance with brand standards and data protection laws (GDPR/PCI DSS). 4. Project & Upgrade Management Plan and execute IT projects, system upgrades, new software rollouts. Evaluate and recommend new technologies to improve efficiency and guest experience. Coordinate with corporate IT for strategic alignment. 5. Asset Management & Budgeting Maintain hardware and software inventory. Prepare and manage IT budget. Negotiate with technology vendors and service providers. 6. Team Management (if applicable) Supervise IT support staff / technicians. Conduct training for staff on systems and security practices. 7. Guest Experience Enhancement Ensure high-performance guest internet and digital services. Support in-room technology, IPTV, mobile apps, key card systems, kiosks, etc. 8. Documentation & Reporting Maintain IT policies, SOPs, licenses, and network documentation. Prepare monthly IT performance reports and incident logs. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person
Key Responsibilities1. Culinary Operations Design and develop innovative menus for all outlets, banquets, and special events. Ensure consistency in taste, quality, and presentation across all dishes. Oversee daily food preparation and production processes. Conduct tasting sessions and quality checks. 2. Leadership & Staff Management Recruit, train, mentor, and manage kitchen staff (Sous Chefs, Cooks, Stewards). Create staff schedules and assign duties efficiently. Conduct performance reviews and develop skill enhancement plans. Promote teamwork and a positive work environment. 3. Cost Control & Budgeting Plan and manage food cost within budgeted targets. Monitor inventory, wastage, and portion control. Negotiate with suppliers and ensure timely procurement. Analyze P&L statements for kitchen operations. 4. Hygiene & Safety Compliance Maintain strict hygiene, sanitation, and food safety standards (HACCP/FSSAI). Ensure all equipment is well-maintained and safe. Conduct regular kitchen inspections and audits. Implement SOPs for food handling and storage. 5. Guest Experience & Service Coordination Collaborate with F&B Manager and service teams to ensure smooth service. Interact with VIP guests, receive feedback, and customize dining experiences. Participate in menu presentations, promotions, and themed events. 6. Innovation & Brand Development Stay updated with international culinary trends and techniques. Introduce seasonal and signature dishes to enhance brand identity. Plan live counters, chef’s tables, and special events. 7. Administration Prepare reports on food cost, staff performance, and menu popularity. Plan kitchen layout and workflow improvements. Ensure compliance with hotel standards and brand guidelines. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Work Location: In person