IT Manager

IT Manager

What will I be doing

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

• Maximize and protect hotel profitability through strategic IT operations, training, and best practices.
• Identify opportunities to reduce IT costs through effective purchasing, vendor negotiation, and maintenance contract management.
• Propose and implement opportunities to augment revenue through IT solutions.
• Ensure all user permissions are properly authorized; conduct monthly audits of user activity to ensure correct usage.
• Manage and control all IT-related expenses in line with the approved budget.
• Establish and regularly test a business continuity plan for all operational areas.
• Deliver the highest possible IT service aligned with corporate standards and best practices.
• Collaborate with business management to optimize information access and usage.
• Resolve guest IT queries efficiently and enhance guest satisfaction according to defined service standards.
• Communicate and maintain Hilton brand standards for Guest and Business Services.
• Ensure the secure and timely backup of all hotel data and maintain ownership and accountability of organizational data.
• Represent and promote the Hilton brand with IT suppliers and partners.
• Maintain IT resources that support the hotel's commercial and operational objectives.
• Identify successors and provide training to ensure business continuity in IT functions.
• Provide IT support and cross-training to IT personnel at other Hilton hotels as needed.
• Manage and monitor local vendors and global vendor representatives.
• Enforce hotel data security and access control policies in line with global standards.
• Perform regular self-evaluations of IT practices and implement improvements.
• Maintain proper machine room access control and ensure safety compliance.
• Conduct disaster recovery drills to familiarize operational teams with manual procedures.
• Communicate project status, risks, and opportunities to the General Manager, Hotel Management, and Regional/Area IT Management.
• Ensure compliance with the hotel's security and emergency policies.
• Ensure all IT team members understand and adhere to the hotel's rules and regulations.
• Lead local IT implementation projects.
• Carry out other reasonable duties and responsibilities as assigned.

What are we looking for

An IT Manager serving Hilton brands must demonstrate a commitment to Hilton's core values and work collaboratively with guests, team members, and partners. Specifically, you should possess the following qualifications, skills, and attributes:

• Strong understanding of IT service management and operational best practices.
• Excellent problem-solving skills, particularly in relation to guest and operational IT systems.
• Knowledge of IT security, data protection, and access control standards.
• Effective vendor management and negotiation skills.
• Budget management experience related to IT infrastructure and services.
• Strong communication skills to collaborate effectively with hotel management and regional teams.
• Proactive approach to IT risk management, disaster recovery planning, and business continuity.
• Experience in project management, particularly for local IT implementations.
• Commitment to the Hilton brand values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (Urgency and Discipline).