IT Manager - Enterprise Applications

Role Purpose

Key Responsibilities

• Act as primary functional + technofunctional authority across all SAP B1 modules (Financials, Sales, Purchase, Inventory, Production, MRP, Service, Fixed Assets, Banking, Costing, Approvals, Analytics).
• Lead enhancements, version upgrades, localization, GST compliance, and performance tuning.
• Maintain master data discipline, authorization matrix, change control, and audit readiness.

2. Integrations & Application Ecosystem

• Manage and optimize integrations between SAP B1, Operations Portal, Sales App, Keka HRMS, ecommerce site, and future systems (APIs / Service Layer / ETL jobs).
• Define and enforce integration standards, error handling, logging, and data reconciliation processes.

3. ECommerce & Digital Enablement

• Support/drive ecommerce platform roadmap (product master sync, pricing, stock visibility, order capture, customer selfservice).
• Ensure seamless order-to-cash and fulfilment flow into SAP.

4. Project & Delivery Management

• Convert business needs into clear BRDs / user stories, scope, timelines, resource plans, and risk logs.
• Use project management tools (e.g., ClickUp / Jira / MS Project) to maintain plan, milestones, dependencies, and status dashboards.
• Run standups, reviews, UAT cycles, golive checklists, and postimplementation reviews.

5. Continuous Improvement & Automation

• Identify process gaps, manual work, data integrity issues; propose and implement automation (workflows, alerts, dashboards, RPA / scripts, reporting).
• Build KPI/BI requirement handover documents for analytics team.

6. Team Leadership & Stakeholder Management

• Lead, coach, and upskill internal application / support team.
• Coordinate with Finance, Operations, Sales, HR, Production, Logistics, and Management for priorities and adoption.
• Maintain clear communication, escalation, and expectation management.

7. Vendor & Partner Management

• Evaluate, onboard, and govern external implementation / support partners.
• Ensure SLAs for incident response, enhancements, and uptime are met.
• Control scope creep and cost; negotiate change requests.

8. Governance, Security & Compliance

• Enforce role-based access, SoD (Segregation of Duties), backup & recovery routines, patching, and performance monitoring.
• Support statutory / internal audits (GST, inventory, financial controls).
• Oversee documentation: configuration registers, interface maps, SOPs, user manuals, training material.

9. Incident, Problem & Change Management

• Establish triage process, root cause analysis, preventive actions, and release calendar.
• Maintain application health dashboard (uptime, backlog aging, defect density).

10. Reporting & Metrics

• Publish weekly / monthly dashboards on project progress, enhancement pipeline, SLA adherence, user adoption, integration success rates.
• Track ROI of key initiatives (cycle time reduction, error reduction, productivity gains).

Required Qualifications & Experience

• Bachelors degree in IT / Computer Science / Engineering (Masters preferred).

• 8 -10+ years

  handson experience with

  SAP Business One

  (functional or technofunctional) covering multiple modules and real project lifecycles.
• Proven record of

  endtoend project delivery

  (scoping to benefits realization).
• Strong integration experience (SAP B1 Service Layer / APIs / JSON / REST, middleware, ETL, or similar).
• Exposure to HRMS (e.g., Keka) and mobile / web application integration.
• Working knowledge of

  ecommerce workflows

  (catalog, pricing, inventory sync, order processing).
• Ability to read & guide on SQL queries (HANA / MS SQL), data validation, and performance basics.
• Practical understanding of GST, Indian statutory needs, approval workflows, and audit trails.
• Experience with project management & collaboration tools (ClickUp / Jira / Confluence / MS Project / Teams).

Technical Skill Set (Must Have)

• SAP B1 Core Modules & Configuration
• SAP B1 Service Layer / DI APIs / Integration concepts
• SQL (queries, joins, basic optimization), Data Mapping & Reconciliation
• Authorization, UDFs, Queries, Layouts / Print templates
• Change & Release Management, Documentation discipline

Technical Skill Set (Good to Have)

• Basics of Python / Power Automate / RPA for automation
• BI / Dashboard exposure (Metabase / Power BI / Crystal Reports)
• Ecommerce platform (Magento / Shopify / custom) integration experience
• Basic understanding of Azure / onprem hybrid environments
• Knowledge of HRMS data structures (attendance, payroll, org structure)

Core Soft Skills

• Strong communication (simplify technical topics for business users)
• Structured problem solving & root cause analysis
• Stakeholder alignment & expectation management
• Planning, prioritization, and risk management
• Team mentoring, delegation, and performance tracking
• High ownership mentality and bias for outcomes