IT Manager - E-commerce Retail

As the IT Manager in E-commerce Retail, you will be responsible for overseeing all technology operations to ensure the seamless functioning of digital platforms in a fast-paced e-commerce retail environment. Your role will involve managing IT infrastructure, ensuring platform uptime, coordinating with vendors and internal teams, and implementing scalable tech solutions that enhance customer experience and operational efficiency in a digital-first ecosystem. Key Responsibilities: - Oversee end-to-end technical operations of the e-commerce platform (website, app, backend systems). - Ensure high uptime, speed, and security of digital properties. - Coordinate with development teams for new feature rollouts, bug fixes, and version updates. - Maintain robust IT infrastructure across corporate office, warehouses, and retail stores. - Manage network security, data backups, and server performance. - Oversee hardware and software procurement, installation, and maintenance. - Drive digital transformation initiatives and process automation to improve efficiency. - Collaborate with cross-functional teams for system enhancements. - Lead and mentor the IT team; allocate resources and monitor performance. - Manage relationships with external technology vendors, agencies, and service providers. - Implement and monitor cybersecurity measures to protect systems and data. - Conduct regular audits, risk assessments, and vulnerability tests. Qualifications & Experience: - Bachelors or Masters degree in Information Technology, Computer Science, or related field. - 7-10 years of IT experience, with at least 3-5 years in an e-commerce or digital-first retail setup. - Proven track record of managing e-commerce technology platforms and IT infrastructure. - Certifications such as ITIL, PMP, AWS Certified Solutions Architect, or CISSP will be an added advantage. Please note that the additional details of the company were not provided in the job description.,