IT Infrastructure AI Specialist

Ringcentral

3 - 6 years

14 - 18 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

it services automation networking incident management windows asset management microsoft jira information technology python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Gain a deep understanding of IT Infrastructure processes, systems, and pain points through hands-on learning and cross-functional collaboration.
Identify opportunities where AI can improve operational efficiency, user satisfaction, or data-driven decision-making within Infrastructure.
Design, prototype, and implement AI-enhanced solutions, such as automation bots, natural language query tools, or predictive support models.
Collaborate with IT Engineers, data analysts, and AI teams to integrate machine learning models, LLMs, or automation tools into support operations.
Drive improvements in onboarding, asset management, incident triage, and remote support through intelligent workflows.
Leverage AI platforms (e.g., ChatGPT, automation frameworks, service intelligence dashboards) to augment support capabilities and reduce manual workload.
Maintain documentation of AI solutions, project outcomes, and lessons learned.
Participate in daily IT support functions, site operations, and escalations, with a focus on identifying areas for automation or optimization.

Qualifications and Skills:

Bachelors degree in Information Technology, Computer Science, Data Science, Business Information Systems, or a related field.
Exposure to scripting languages (e.g., Python, PowerShell) or RPA tools (e.g., UiPath) and AWS
Experience with ITSM tools like Jira, or Freshservice.
Strong interest in AI, automation, and digital transformation.
Familiarity with AI tools or frameworks such as ChatGPT, Microsoft Copilot, or similar technologies is a plus.
Problem-solving mindset with an eagerness to learn about IT support infrastructure and business operations.
Comfortable working with diverse technologies: Windows/macOS, SaaS apps, mobile devices, networking, and A/V systems.
Excellent communication, collaboration, and documentation skills.

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