IT/ Information Technology Support Executive

Job Summary

The IT Support Executive will be responsible for managing the company’s day-to-day IT operations, ensuring seamless network connectivity, reliable system performance, and timely technical support. The role includes handling email and account management, maintaining telecom and internet infrastructure, and providing first-level IT support to all departments. The position requires a proactive, hands-on professional capable of managing multiple tasks in a fast-paced manufacturing environment where uptime and quick response are essential.

Experience : 2 - 5 years

Salary : INR 200,000 - 700,000/year

Location : Bengaluru, India

Roles and responsibilities

• Create, manage, and maintain employee email accounts and access rights.
• Monitor and troubleshoot internet, LAN, and Wi-Fi network issues to ensure continuous connectivity.
• Coordinate with telecom and internet service providers for setup, renewals, and issue resolution.
• Install, configure, and maintain desktops, laptops, printers, and related IT peripherals.
• Maintain updated records of all IT assets and inventories, including systems, routers, SIMs, and data cards.
• Provide first-level hardware and software support to users, ensuring quick issue resolution.
• Assist with regular data backups, antivirus updates, and network security protocols.
• Support IT infrastructure setup for new projects, departments, or production facilities.
• Collaborate with internal departments to ensure smooth IT operations across all sites reports.

Mandatory Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• 2–5 years of experience in IT support or system administration, preferably in a manufacturing or industrial environment.
• Strong knowledge of Windows OS, MS Office, and email systems (Outlook, Office 365, or G Suite).
• Basic understanding of LAN/WAN, routers, switches, and telecom infrastructure.
• Proven troubleshooting, coordination, and communication skills.
• Ability to manage multiple priorities with minimal supervision.

Preferred Qualifications

• Experience in VPN configuration, firewall management, or basic network security.
• Familiarity with ERP or production-related IT systems.
• Experience supporting IT operations in plant or multi-site environments.