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IT Helpdesk L1 | US MNC | Day shift

IT Helpdesk L1 | US MNC | Day shift

Impetus Career Consultants

1 - 3 years

|

0 Lacs

Gurugram Haryana India

Posted:3 days ago| Platform:

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Skills Required

support troubleshooting software configuration installation resolve management onboarding offboarding networking server

Work Mode

Remote

Job Type

Full Time

Job Description

Role- IT Helpdesk-L1 Support Day Shift | 5 Days Max Budget- 5LPA Location- Cyber City, Gurugram Primary Responsibilities: Respond to User Issues Proficiency in Remote Desktop troubleshooting , router & LAN troubleshooting Handle support tickets, calls, chats, or emails. Provide solutions for common hardware and software problems. Basic Troubleshooting Password resets Printer issues Internet connectivity problems Email configuration and access issues Software installation and configuration (basic level) Remote Support Use remote desktop tools to assist users. Guide users step-by-step to resolve problems. User Access Management Manage user accounts in systems like Active Directory. Assist with onboarding/offboarding users. Candidate Skills/Requirements: Graduate in any discipline Experience: 1 to 3 Years in Technical Helpdesk would be preferred Proficiency with Command Prompt, Windows 10 and general networking commands and hardware configuration support Hands on preferred in Win Server 2019 Understands Printer Troubleshooting Show more Show less

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