IT Helpdesk Engineer Endpoint Support

Yamaha Motor Solutions

1 - 4 years

5 - 9 Lacs

chennai

Posted:4 weeks ago| Platform:

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Skills Required

linux helpdesk production support lan active directory dns incident management windows microsoft dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an IT Helpdesk Engineer specializing in endpoint support, you will play a crucial role in ensuring the smooth operation of the organizations IT infrastructure. Your primary responsibility will be to provide technical assistance and support to end-users, resolving issues related to endpoint devices such as desktops, laptops, printers, scanners, and mobile devices. This role requires a strong technical background, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Helpdesk Support

Provide L1/L2 support for end-user issues via ticketing system, phone, and walk-in.
Troubleshoot desktop/laptop issues related to Windows OS (11), MS Office, Outlook, and basic network connectivity.
Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners, and peripherals.
Perform installations, configurations, and upgrades of OS and standard software.
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Production Support

Provide IT support to production line systems such as Manufacturing PCs, PLC-connected systems, barcode printers and scanners.
Troubleshoot network connectivity issues in shop-floor environments (LAN, switches, patch panels).
Coordinate with vendors/OEMs for unresolved or critical production issues.
Ensure minimal downtime and adhere to production SLAs.

Incident Management

Handle incidents and service requests via ITSM tools (ServiceNow, In-house tool etc.).
Perform root cause analysis for recurring issues and suggest preventive measures.
Follow ITIL processes and ensure documentation, relevant KB is followed for all support activities.

Technical Skills Required

Windows 11 troubleshooting.
Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN).
Active Directory & Group Policy.
Microsoft 365 support.
Understanding of production/industrial IT environment.

The candidate should be proficient in Tamil language

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Yamaha Motor Solutions

Motor Manufacturing

Santa Ana

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IT Helpdesk Engineer Endpoint Support