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Sword Group
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It Help Desk Analyst

It Help Desk Analyst

Sword Group

3 - 8 years

3 - 8 Lacs

chennai

Posted:20 hours ago| Platform:

Apply

Skills Required

it helpdesk it service desk french language technical helpdesk

Work Mode

Remote

Job Type

Full Time

Job Description

Dear All,

IT Helpdesk- IT Service Desk-Level 1 Support

We have an excellent opportunity in Sword !! French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUST

CTC : Negotiable

Permanent Remote-Work from home !!

Exp : 3+yrs

JD :

Key Responsibilities (but not limited to):

Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
Facilitate user password resets
Coach users in the use of hardware, software, and file management.
Channel and escalate technically complex problems to the appropriate resources
Perform computer equipment repairs; manage network printers and wireless connectivity.
Install software and computer peripherals
Identify when off-site repairs are required and coordinate with third party vendors
Prepare and test new computer equipment and oversee shipping to new store locations
Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
Maintain and deploy standard hardware image’ to variety of hardware platforms.
Contribute ideas and solutions to IT Services issues at large
Ensure warranty and registration requirements are fulfilled
Provide Android/iPhone support and front-line telephone support
Document best practices
Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years’ experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

If interested, please send me your cv to Abinaya - whatsup : 9500053608 or Email to - abinayak@swordgroup.in

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