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IT Help Desk Analyst

IT Help Desk Analyst

NCR Corporation

2 - 4 years

3 - 6 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

networking Browser troubleshooting technical support IT Help Desk Analyst LAN troubleshooting

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Work from Office

Job Type

Full Time

Job Description

Shift: 24*7 Process: Voice PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail). TECHNICAL SKILLS: Candidates with prior experience in a technical, voice-based process will be given priority. Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.

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NCR Corporation

www.ncr.com

IT Services and IT Consulting

Atlanta Georgia

10001 Employees

310 Jobs

Key People

Michael Hayford

President and Chief Executive Officer
Tim Oliver

Chief Financial Officer
Catherine Bessant

Chairman of the Board

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IT Help Desk Analyst

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