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Windows System Engineer Launch It Consulting

3.0 - 8.0 years

7 - 9 Lacs

Bengaluru

Work from Office

Browser Support /Windows System Engineer 3+ years technical support, technical consulting experience, or information technology experience Shift Hours: 6.30 PM onwards, Evening and night Shift Mode of Work: Work from Office Job Status: Permanent with Launch IT, Current project duration is of 18 months Job Location : Bangalore Skills and Responsibilities investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. understand and resolve customer issues, through training and readiness. Technical proficiency in the installation, deployment, configuration of IE and Edge Window Troubleshooting and Deployment IIS Server experience Deep knowledge in troubleshooting technologies like IE and Edge. Deep understanding of HTTP and other application layer protocols Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP, IP, FTP, SSL, TLS protocols Experience in web application fundamentals, client deployment of Web, Browser based applications. A good understanding of the concepts of Operating Systems, networking and basic group policy is required.

Posted 6 hours ago

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IT Help Desk Analyst NCR Corporation

2 - 4 years

3 - 6 Lacs

Mumbai

Work from Office

Shift: 24*7 Process: Voice PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail). TECHNICAL SKILLS: Candidates with prior experience in a technical, voice-based process will be given priority. Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.

Posted 2 months ago

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Network Engineer Launch It Consulting

3 - 8 years

7 - 8 Lacs

Bengaluru

Work from Office

Browser Support 3+ years technical support, technical consulting experience, or information technology experience Shift Hours: 6.30 PM onwards Mode of Work: Work from Office Job Status: Permanent with Launch IT, Current project duration is of 18 months Job Location : Hyderabad/Bangalore Skills and Responsibilities investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. understand and resolve customer issues, through training and readiness. Technical proficiency in the installation, deployment, configuration of IE and Edge Deep knowledge in troubleshooting technologies like IE and Edge. Deep understanding of HTTP and other application layer protocols Broad experience in web development with knowledge in HTML and JavaScript, CSS (Cascade Style Sheet), Web Browser Control, C# or .Net Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP, IP, FTP, SSL, TLS protocols Experience in web application fundamentals, client deployment of Web, Browser based applications. A good understanding of the concepts of Operating Systems, networking and basic group policy is required. Experience in one or more of these areas desirable • Knowledge of Intune configuration. • Knowledge of Active Directory and troubleshooting Authentication issues. • Experience in troubleshooting Chromium based browsers.

Posted 3 months ago

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