Job
Description
Head of IT & Digital Experience
VGP Group of Theme Parks & Entertainment Brands
Location: Chennai, India
Employment Type: Full-Time | Permanent
Join Us to Build the Future of Fun
At VGP, we dont just run theme parks, marine worlds, arcades, and entertainment centers we create unforgettable memories.
Were looking for a visionary technology leader who can reimagine every step of our guest journey and bring it into the digital era.
From the moment a visitor plans their trip to the thrill of the rides and the smiles captured in AR/VR experiences — you’ll be the architect of the digital guest experience.
Your Mission
Reimagine the Guest Journey – Design a seamless digital experience from ticket booking to ride enjoyment to post-visit engagement.
Go Beyond the Ordinary – Use AR, VR, AI, and gamification to create immersive entertainment experiences.
Power the Parks – Build the robust IT backbone that keeps rides operational, payments smooth, and data secure.
Turn Data Into Magic – Harness analytics to improve guest satisfaction, streamline operations, and enhance ROI.
Key Responsibilities
Lead and manage IT infrastructure across all parks and entertainment centers.
Develop and launch next-gen mobile apps with e-tickets, ride wait times, and interactive maps.
Implement cashless, cardless, and contactless systems for all guest transactions.
Oversee network configuration, VLAN setup, IP management, and firewall (device configuration) for data security.
Configure and maintain switches, routers, and network equipment for reliable connectivity.
Manage CCTV (NVR) systems for surveillance and safety operations.
Ensure smooth functioning of billing software and gaming area supportive systems for seamless operations.
Collaborate with ride designers to integrate AR/VR experiences within attractions.
Manage and integrate CRM, ERP, loyalty programs, and visitor analytics platforms.
Ensure data protection, system redundancy, and cybersecurity compliance.
Lead a team of IT engineers, vendors, and digital partners to execute transformation projects.
Who You Are
A tech-savvy innovator with 10+ years of experience in IT leadership and infrastructure management.
Skilled in network configuration (VLAN, IP, switches, firewalls), CCTV (NVR) systems, billing platforms, and gaming system integrations.
Experienced in digital platforms, mobile apps, AR/VR, CRM/ERP, and cloud environments.
A strong communicator and leader capable of managing teams, vendors, and cross-functional stakeholders.
Passionate about guest experience and committed to creating digitally enhanced entertainment environments.
What’s In It for You
Freedom to innovate and build the IT and digital ecosystem from the ground up.
Opportunity to experiment with cutting-edge technologies in a live entertainment environment.
Work across diverse attractions — from theme parks to aquariums, cyber arcades, and restaurants.
A strategic leadership role combining creativity, technology, and guest engagement.
Education & Experience
Education: B.Tech / B.E. in Information Technology, Computer Science, or related field.
Experience: Minimum 10 years in IT infrastructure, digital transformation, and system operations.
Preferred Expertise:
Network configuration (Switches, VLAN, IP, Firewall)
CCTV / NVR Management
Billing & POS Software
Gaming Area Systems & Supportive Devices
Cloud & Data Security Management
AR/VR, CRM, and Digital Platform Integration
Role Details
Role: Head – IT & Digital Experience (Network & Digital Innovation)
Industry Type: Film / Music / Entertainment / Theme Parks
Department: Engineering – IT Infrastructure, Networks & Digital Systems
Employment Type: Full Time, Permanent
Role Category: IT Network & Digital Transformation
This Isn’t Just a Job — It’s a Legacy
You won’t just be “Head of IT.” You’ll be Chief Experience Innovator, driving the digital future of India’s most loved entertainment destinations.
If you’re ready to make our parks as smart as they are fun, we’re ready to meet you.
Preferred candidate profile
