Job
Description
We are seeking a dedicated and technically skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, support, and solutions to internal staff and maintaining the smooth operation of our computer systems, hardware, software, and networks Key Responsibilities: Respond to IT support requests via phone, email, or ticketing system in a timely manner. Troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Install, configure, and maintain software applications and operating systems. Set up new user accounts, email configurations, and workstations. Provide support for basic server and network maintenance (e.g., backups, updates). Ensure security and privacy of networks and computer systems. Maintain an inventory of all IT hardware and software assets. Assist in onboarding and offboarding employees from an IT perspective. Document technical issues and solutions for future reference. Work with external vendors when necessary for repairs or advanced troubleshooting. Experience minimum-0 to 2 years Education Qualification:-Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Proven experience as an IT Support Technician or relevant role. Strong knowledge of Windows/Mac OS, Microsoft Office, and general desktop support Familiarity with networking concepts (TCP/IP, DNS, DHCP). Experience with Active Directory, Office 365, and remote support tools Preferred Qualifications: IT certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent./Knowledge of cybersecurity best practices./ Experience with help desk ticketing systems (e.g., Freshdesk, Zendesk, Jira). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Shift: Day shift Work Location: In person Expected Start Date: 01/07/2025
