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Accenture
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IT Customer Service Analyst

IT Customer Service Analyst

Accenture

3 - 7 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer support adaptability fluency in english managing resolving customer queries handling escalations complaints providing optimal solutions closing faults complaints within slas email chat processes recording incidents diagnosing troubleshooting client relationship skills dispute resolution abilities deadlineoriented mindset teamwork capabilities flexibility customer service mindset analyzing solving problems interacting with peers receiving instructions on daily tasks making decisions impacting work rotational shifts

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an IT Customer Service Analyst at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Assist in managing and resolving customer queries - Handle escalations and complaints - Provide optimal solutions - Close faults and complaints within SLAs - Focus on email and chat processes - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests within the defined scope of support - Handle non-voice interactions like email, web, and chat Qualifications Required: - Adherence to the Accenture Code of Business Ethics - Possess strong client relationship skills - Dispute resolution abilities - Deadline-oriented mindset - Teamwork capabilities - Adaptability and flexibility - Customer service mindset - Fluency in English Additional Company Details: Accenture is a global professional services company that leverages technology and human ingenuity to drive positive change and create shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about our company.,

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IT Customer Service Analyst