0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

Job Description: As a Utility Bill New Associate at Accenture, you will be aligned with the Customer Support vertical. You will assist in managing and resolving customer queries, handling escalations, and ensuring customer satisfaction by providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs. The role is specifically focused on the Service Desk Non-Voice Support team, where you will be recording, diagnosing, troubleshooting, and resolving incidents and service requests primarily through non-voice interactions such as email, web, and chat. Key Responsibilities: - Assist in managing and resolving customer queries - Handle escalations and comp...

Posted 3 weeks ago

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IT Customer Service Analyst Accenture

3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: As an IT Customer Service Analyst at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Assist in managing and resolving customer queries - Handle escalations and complaints - Provide...

Posted 1 month ago

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