3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: As an IT Customer Service Analyst at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Assist in managing and resolving customer queries - Handle escalations and complaints - Provide...

Posted 2 days ago

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