IT Customer Experience Support Analyst

Anaplan

1 - 5 years

6 - 9 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

it services printing ticketing support analyst linux active directory customer support microsoft adobe recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact

Explain system issues to business or non-technical personnel
Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux)
Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
ServiceNow Service Management or other ticketing system knowledge
Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
Strong organizational, problem-solving, and analytical skills with an acute attention to detail
High standards of technical competency and quality of work

Your Qualifications

Bachelor s Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
Problem-solving whiz in Mac and Windows hardware
Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
Microsoft SCCM and InTune for Windows software/hardware admin
Understanding of JAMF for macOS
Understanding of Windows Server OS and ability to troubleshoot and correct problems
Experience with VMware
Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
Exceptional verbal and written communication skills
Ability to quickly learn new skills and technologies
Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.)
Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.)
Exposure to Palo Alto Network, Cisco routers and switches, and firewalls
Experience working as part of a hybrid onshore/offshore workforce
Experience with US, EMEA, APAC ISPs
Meraki/Aruba (legacy) APs
Confluence/Jira/Jira Align
Jira ITSM/ServiceNow ITOM/ITSM
Access Management - Okta/Active Directory/RedHat LDAP
Slack/Slack Grid/Atlas
Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac)
Audio-Visual (Neat, WebEx, Zoom)
Executive presentations (Powerpoint, Lucidchart, Lucidspark)

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