Customer Technical Support Executive - Female

2 - 3 years

2 - 3 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide end-to-end technical support to customers through phone, email, and on-site visits.
  • Handle product-related queries, troubleshooting, and usage guidance for medical diagnostic devices.
  • Coordinate with internal technical and product teams to resolve complex issues within defined timelines.
  • Maintain clear documentation of customer issues, resolutions, and feedback.
  • Conduct customer training sessions and product demonstrations when required.
  • Support the creation and updating of user manuals, FAQs, and support documents.
  • Track recurring issues and share insights to improve product performance and customer experience.
  • Ensure high customer satisfaction through timely, clear, and professional communication.

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Mumbai

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