IT Consulting professional

Reference 25000J05
Responsibilities Completes checks and controls as per the timelines specified in the SOP and email updates, Respect the incident process defined Provides all required information for an L2 investigation, at one go, Emails sent to appropriate BO contacts fetched from outlook contacts list Avoids copying contacts from an email sent previously Highlights network interruptions and instability, to the line manager rather waiting for things to go normal, Highlights abnormalities identified while performing the checks, to shift leads and not assume situations Engages manager on duty in appropriate situations, Ensures acknowledgement to client emails are sent within 30 mins from the time of receipt of the email (by Q2), No misses in the KPI metrics agreed by the associate, Completes checks and controls as per the timelines specified in the SOP and email updates, No complaints from managers and other stakeholders, on the quality of work Engages the manager on duty with clear explanation of the incident, Uses the incident email template with all necessary stakeholders and support teams in copy, Performs all actions required from HSE during an incident, on GO from the manager on duty/appropriate tech teams No complaints on the validations performed during interventions Efficient production & delivery maintaining quality and timeliness Ensures zero impact to business post any intervention through rigorous follow-up on the open action items Required Profile required Bachelor's degree Experience In Finance And Or Banking Required/mandatory Knowledge of Monitoring, incident Management, Payments Monitoring is a must French language will be an added advantage Why join us We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status? Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating, and taking action are part of our DNA If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities There are many ways to get involved, We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination,