IT Automation - Zoho

Role Overview: You will lead digital transformation by managing IT infrastructure, automating processes, and driving CRM efficiency. Your key focus will be on Zoho CRM (workflow integration & automation), IT policy creation, and team leadership. Key Responsibilities: - Develop IT strategy, SOPs, and governance frameworks - Manage and customize Zoho CRM to ensure seamless integration - Oversee IT infrastructure, cybersecurity, and system upgrades - Automate workflows to improve operational efficiency - Represent IT in leadership meetings and cross-functional forums - Lead and mentor the IT team - Supervise website/app updates and vendor coordination Qualifications Required: - Bachelors/Masters in IT or related field - 8-10 years of experience; including 3+ years in leadership roles - Hands-on expertise in Zoho CRM - Strong communication, leadership, and strategic thinking skills - Preferred certifications: Zoho CRM Cert., ITIL, PMP Please note that this job is full-time and permanent with benefits including Provident Fund. The work schedule is during day shifts at the in-person location in Kanpur.,