IT Assistant

Role & responsibilities

IT Infrastructure & Troubleshooting:

1. Monitor, maintain, and resolve issues related to:
   

• Hardware

  (Laptops, printers, WiFi routers, etc.)

• Software

  (Upgrades, troubleshooting, security patches)

• User downtime

  (Tracking reasons and creating action plans)

• Third-party hardware (Blackbox)

  - Logging user complaints and coordinating resolutions

• Domain-related issues

  (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs)

• Email management

  (Regular reviews of webmail server and storage)

• Website monitoring and maintenance

• Internet connectivity and uptime

• ERP system issues

  (Following up with vendors for timely resolution)

• ERP Servers & related IT infrastructure

IT Implementation & User Support:

1. Plan, coordinate, and implement IT installations with

   zero downtime

   for users.
2. Respond swiftly to user IT issues and train them to handle basic recurring problems.
3. Create

   training videos

   on common IT issues, obtain approval, and upload them on the company intranet.
4. Develop workflows and user guides to enhance operational efficiency.
5. Analyze the existing IT setup and propose scalable solutions for improvement.
6. Ensure

   data security

   by implementing centralized routing through Blackbox for data protection.
7. Maintain

   IT records and logs

   in an Excel tracker, documenting root causes and resolutions.

Network & Data Security Management:

1. Ensure all computers are configured for centralized security routing.
2. Gain in-depth knowledge of

   Blackbox security systems

   and update rule sheets periodically.
3. Understand and assist in implementing

   Microsoft 365 & Google Workspace

   , helping management with trials and execution.
4. Support

   SharePoint implementation

   within the organization.
5. Maintain

   strict data protection protocols

   throughout all IT trials and implementations.
6. Conduct

   weekly email audits

   to ensure data security, reviewing automated email summaries with management.

Technical Expertise & Support:

1. Network Mapping

   - Identifying and managing network infrastructure.
2. Resolving

   IP conflicts and DNS-related issues

   .
3. Managing

   Google Workspace

   (User creation, deletion, monitoring, access control, and security restrictions).

Required Skill Set

• Proficiency in MS Excel & Word

  for documentation and reporting.

• Strong knowledge of ERP systems

  and troubleshooting.

• Experience in data protection and cybersecurity

  best practices.

• Understanding of email hosting servers and domain management

  .
• Ability to

  upgrade software and hardware

  efficiently.

• Google Workspace expertise

  (user management, security settings, access control).

• Strong problem-solving skills and attention to detail

  .
• Excellent communication and listening skills.
• Fluency in

  English, Hindi, and Marathi

  (spoken and written)

• Organizational and management skills

  to handle IT operations effectively

Qualification

IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.