IT Assistant

Job Title: IT Assistant Job Purpose:

The IT Assistant provides technical support and ensures smooth daily operation of the organization’s IT infrastructure, including hardware, software, and network systems.
This role is suitable for small to medium-sized organizations that require hands-on support for end-users and system maintenance.

Key Responsibilities:

• Hardware Support:
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Perform hardware upgrades and replacements as needed.
• Software Support:
• Install, configure, and update operating systems (Windows, Linux).
• Install and maintain software applications (MS Office, Antivirus, ERP, etc.).
• Manage software licenses and ensure compliance.
• Network Support:
• Set up and troubleshoot LAN and Wi-Fi networks.
• Configure routers, switches, and modems.
• Ensure network security through firewalls, antivirus, and regular updates.
• End-User Support:
• Provide technical support for employees regarding hardware, software, and network issues.
• Handle password resets, connectivity problems, and application errors.
• Respond to IT-related helpdesk requests in a timely manner.
• Data Backup & Security:
• Implement regular data backup schedules.
• Assist in data recovery processes when necessary.
• Keep antivirus definitions up to date and perform periodic virus scans.
• Documentation:
• Maintain hardware and software inventory records.
• Log troubleshooting steps and solutions.
• Assist in documenting IT policies and procedures.
• Coordination & Procurement:
• Coordinate with vendors for hardware/software purchases and maintenance services.
• Escalate complex issues to IT Manager or System Administrator when needed.

Required Skills & Qualifications:

• Educational Qualification:

Diploma or Bachelor’s Degree in Computer Science, Information Technology, Electronics, or related field.

• Technical Skills:
• Proficiency in Windows OS and basic Linux operations.
• Networking concepts (IP Addressing, DNS, DHCP, VPN).
• Hardware troubleshooting and installation.
• Knowledge of MS Office, ERP software support.
• Basic understanding of firewalls and antivirus solutions.
• Data backup tools (e.g., Acronis, Windows Backup).
• Soft Skills:
• Strong problem-solving ability.
• Good verbal and written communication skills.
• Attention to detail and patience.
• Team player and effective coordination skills.

Job Type: Full-time

Work Location: In person