IT Assistant

We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employee. We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employees; by making sure the operation of our IT systems is smooth and efficient.

Key responsibilities:

1) Technical support: Diagnose and resolve hardware, software, and network issues.

2) Customer service: Communicate effectively with users to understand and address their IT-related problems.

3) System maintenance: Perform regular maintenance, including software updates and backups.

4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues.

5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system.

6) Training: Provide training to users on new systems and software.

Skills and qualifications:

1) Educational background: Bachelor's degree in Computer Science or a related field is preferred.

2) Experience: Minimum of 2 years in a similar IT Support role.

3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting.

4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus.

5) Soft skills: Excellent communication, problem-solving, and customer service skills.yees, by making sure the operation of our IT systems is smooth and efficient.

Key responsibilities:

1) Technical support:

2) Customer service:

3) System maintenance:

4) Network management:

5) Documentation:

6) Training:

Skills and qualifications:

1) Educational background:

2) Experience:

3) Technical skills:

4) Certifications:

5) Soft skills: