NM Diam

We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employee. We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employees; by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving, and customer service skills.yees, by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving , and customer service skills.