IT Asset Manager - Bangalore (Work from Office)

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Mode of work : Office
Job Location : Bangalore

IT Asset Manager Job Description

Duties and Responsibilities:
• Perform daily and long-term operational and strategic management of hardware and software• Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools • Ensure effective management of the CMDB and that the content contained is accurate • Provide supervision to staff of procurement analysts • Define and enhance scheme for identifying hardware and software- related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB • Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with • Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses • Perform verification and audit of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them • Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively • Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously • Design processes relating to software and hardware asset management, execute and enhance them • Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management • Take part in other ITSM processes, or as required perform as a back up to maintain operational activities • Create and execute governance and strategic asset management function • Collaborate with infrastructure teams to determine trends in asset performance • Perform research on industry best practice and incorporate it with organizational practices • Establish and maintain hardware and software maintenance database Skills • Strong knowledge of IT software and hardware as well as five or more years of experience working as an IT asset Manager • Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports • Five years or more ITSM tool experience, as well as ServiceNow or any other Asset management tools • Strong knowledge of IT Service Management processes, as well as experience with Discovery tool • Qualifications • Possess bachelors degree in information technology, computer science, or business administration, or in other related field • Strong ability to carry out assigned tasks independently with little supervision • Excellent at performing multiple tasks at the same time without erring • Excellent communication and interpersonal skills

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