IT and Network Engineer

Key Responsibilities:

IT & Technical Operations: -

• Coordinate with vendors for hardware repairs, AMC services, and procurement.

• Manage and coordinate with service providers for Inbound/Outbound calling solutions, including PRI lines, IP PBX, and VoIP systems.

• Oversee basic network setups like routers, switches, and firewalls.

• Ensure high availability of systems used by call Center agents, , including issue resolution in real time.

Qualification and Personal Profile:

• B. Tech/M. Tech in Computer Science/Computer Engineering or equivalent.

• 3-4 years of total experience in IT with a good knowledge in managing SSO applications, Networking, complete SDLC, support, Vendor Management.

Other Skill and Ability Requirements:

• Proficiency in managing Windows/Mac systems, software installations, and troubleshooting.

• Working knowledge of network infrastructure (LAN/WAN, routers, switches, IP telephony, PRI).

• Experience in software license management and IT asset lifecycle.

• Basic understanding of call Center technologies and tools Proper Utilization of Organization resources.

• Safe and Healthy Workplace.

• Strong coordination and interpersonal skills to deal with multiple stakeholders.

• Proactive communication with vendors, sales, marketing, and finance departments.

• High accountability and ownership of responsibilities.

• Time and task management under dynamic work environments.

• Good documentation and reporting habits.