IT Analyst

As an Analyst (Tech Partner - On-Site IT Support), you will be responsible for providing comprehensive technical support to ensure the smooth operation of an organization's IT infrastructure. Your role will involve troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. You will act as the first point of contact for IT-related issues and collaborate closely with other IT professionals to deliver high-quality support services. Additionally, your expertise in production line environments will be crucial for effectively supporting manufacturing operations. Your key responsibilities will include providing on-site technical support for hardware, software, and networking issues, responding to IT support requests promptly, and resolving technical problems. You will install, configure, and maintain computer systems such as desktops, laptops, printers, and peripheral devices. Diagnosing and resolving hardware and software faults, performing regular system checks, and ensuring optimal performance will be part of your routine tasks. You will also assist users with IT-related queries, provide training on new systems and technologies, and maintain a high level of customer satisfaction through effective communication and problem-solving. In addition, you will be responsible for implementing and enforcing security policies to protect IT systems from threats, ensuring compliance with industry regulations and organizational policies. Maintaining accurate records of IT support activities, preparing technical documentation and user manuals, and collaborating with other IT team members for support efforts and knowledge sharing are also important aspects of your role. Staying updated with the latest IT trends and technologies, recommending and implementing improvements to enhance IT support services, and utilizing tools like System Center Configuration Manager (SCCM) for software deployment and management will be part of your continuous improvement activities. Your qualifications for this role include proven experience in providing on-site IT support or a similar role, with at least 3 years of experience. Strong technical skills in computer hardware, software, and networking, excellent communication skills, problem-solving abilities, and a Bachelor's degree in information technology, Computer Science, or a related field are required. Preferred skills such as relevant certifications, strong customer service orientation, adaptability to new technologies, proficiency in creating and maintaining technical documentation, and understanding of production line environments will be advantageous for this position. Overall, as an Analyst (Tech Partner - On-Site IT Support), you will play a crucial role in ensuring the smooth operation and efficient support of IT systems within a production line environment, contributing to the overall success of the organization.,