0.0 - 3.0 years

2 - 5 Lacs

Hyderabad, Bengaluru, Delhi / NCR

Work from Office

Responsibilities: Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Must know o Must know to created hotspots or know limitations on phone hotspot. o Must know to Setup any IOT drive or Alexa. o Must know to do MAC id in wifi troubleshooting 0067. o Must know what is mesh router or wifi extender. Requirements: A bachelor's degree in a relevant field or equivalent work experience 0-2 years of experience in technical support, preferably with IoT devices Strong technical background with the ability to quickly grasp complex technical concepts Excellent communication skills, both written and verbal Proficiency in using support ticketing systems, with knowledge of Zendesk preferred Ability to work effectively in a fast-paced startup environment Ability to work remotely with limited supervision Comfortable working night shifts as part of a rotational schedule A proactive and problem-solving mindset with a dedication to customer satisfaction Exceptional attention to detail and organizational skills Flexible working in US Shift Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

Posted 1 day ago

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WIFI Field Application Engineer Realtek Singapore

1.0 - 6.0 years

0 - 1 Lacs

Bengaluru

Work from Office

Job Overview: We are looking to recruit WiFi field application engineers to join our team. As part of support team, you will need to help India customers for onsite providing technical support. Responsibilities: - Co-work with India system developers to develop WiFi products. - Troubleshooting issues during the development and manufacturing stage for the customers. - Be able to work on and resolve WiFi issues in Broadband product, such as xPON or AP router product. (co-work with Realtek HQ RD) Qualifications 1. Minimum Qualifications (MUST-haves) : - MS/BA/BS degree in Computer Science, Computer Engineering, Electrical Engineering or related field, or equivalent practical experience. - Experience in C, shell scripting - Experience with networking features development, e.g. Firewall, DHCP, DNS, VPN, PPPoE, and NAT. - Familiar with WireShark tool. 2. Preferred Qualifications (Nice-to-haves / Plus) : - WiFi knowledge and related background - Experience developing WiFi products and features

Posted 1 week ago

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