Job
Description
Key Responsibilities: System Maintenance and Support: Assist with the installation, configuration, and maintenance of hardware and software systems. Provide technical support for end-users, resolving hardware, software, and network issues. Troubleshoot and resolve IT-related issues promptly to minimize downtime. Monitor system performance, ensure backups are running correctly, and assist with disaster recovery. Network Administration: Help manage and maintain the organizations network infrastructure, including routers, switches, firewalls, and wireless systems. Assist with network troubleshooting, diagnostics, and performance optimization. Monitor network traffic and security alerts. User Account Management: Assist with creating, modifying, and deleting user accounts and permissions in accordance with company policies. Help with password resets and access management for various systems and applications. Support multi-factor authentication (MFA) and other security protocols. Software and Hardware Support: Help with the installation and update of software applications, ensuring all systems are running the latest versions and patches. Assist with the configuration and setup of workstations, laptops, printers, and other IT-related devices. Support hardware upgrades and repairs as necessary. Documentation and Reporting: Maintain records of IT assets, software licenses, and maintenance logs. Document technical procedures and create knowledge base articles for end-users. Assist in generating IT reports, including system performance, support tickets, and inventory tracking. Security and Compliance: Assist in monitoring for security vulnerabilities and help implement security protocols (firewalls, anti-virus software, etc.). Help enforce IT policies and procedures to ensure compliance with security standards and regulations. Participate in periodic security audits and vulnerability assessments. Collaboration and Training: Work closely with other IT team members and departments to coordinate projects and initiatives. Provide basic training to end-users on the proper use of systems and software. Assist with the setup of new employees IT workstations and ensure they have the necessary access and tools. Required Skills and Qualifications: Educational Background: Bachelors degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience. Technical Skills: Familiarity with operating systems (Windows, macOS, Linux). Knowledge of network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting. Experience with hardware and software installation, maintenance, and troubleshooting. Understanding of basic cybersecurity principles. Familiarity with cloud services (Google Workspace, Microsoft 365, etc.). Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills for interacting with users and team members. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. A proactive attitude with a willingness to learn and stay up-to-date with new technologies. Preferred Qualifications: Experience with Active Directory, virtualization technologies (VMware, Hyper-V), and server management. Key Skills : It Infrastructure Hardware & Networking
