iScala Technical Support

Key Responsibilities

• Provide technical support foriScalaERP system users, addressing queries and troubleshooting issues.
• Assistin the implementation and configuration ofiScalasoftware solutions for clients.
• Collaborate with cross-functional teams to resolve system-related problems and improve user experience.
• Conduct training sessions for end users to enhance their understanding ofiScalafeatures and functionalities.
• Document andmaintainrecords of support requests and resolutions for continuous improvement.
• Stay updated with the latestiScalareleases and features to provide informed support.
• Participate in system upgrades and testing to ensure functionality and performance.

Qualifications

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 6-8 years of hands-on experience iniScalatechnical support or a similar role.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills.
• Experience with database management and SQL is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.