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Posted:1 week ago| Platform: Linkedin logo

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Skills Required

ip ethernet network service circuit support juniper resolve bgp mpls switching snmp analysis testing monitoring metrics engineering documentation diagnostics reports

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities by Category:


Experience Level

  • 3–10 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as

    Juniper /Cisco/Nokia/Ciena/Accedian

    .

Protocol Troubleshooting

  • Diagnose and resolve issues related to

    BGP, MPLS, Ethernet Switching, VLANs, STP, LAG

    .
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct

    RFC 2544

    testing and validate network throughput.
  • Assist field engineers with

    OTDR

    testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

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eClerx

IT Services and IT Consulting

Mumbai Maharashtra

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