Inviting applications For Dispute Investigation_Gurgaon

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Genpact Hiring for Dispute Investigation roles || Gurgaon location

• Location: Gurgaon
• Shifts: Rotational Shift
• Freshers are eligible

Inviting applications for the role of Associate/Process Developer, Dispute Resolution

In this role, you will receive and log the dispute, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution such as a refund or correction. For banks, the process includes an optional temporary credit, merchant notification, the merchant's opportunity to respond, issuer decision-making, and potentially arbitration or a chargeback.

Responsibilities

• Investigation: Researches and analyzes transaction details, account information, and supporting documentation.
• Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.
• Communication: Communicates clearly and empathetically with customers to gather information and explain findings.
• Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance.
• Resolution: Proposes and implements solutions, such as credits, refunds, or policy clarifications.
• Documentation: Maintains clear and organized records of all interactions and resolutions.
• Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.

Qualifications we seek in you!

Minimum Qualifications

• Freshers are eligible
• Any Graduate except Law

Preferred Qualifications/ Skills

• Relevant work experience, preferably in Commercial Insurance/Finance & Accounting domain.
• Good analytical and problem-solving skills
• Prior experience in Banking or Insurance
• Ability to communicate verbally and through emails.
  

Why join Genpact?

• Be a transformation leader

  Work at the cutting edge of AI, automation, and digital innovation

• Make an impact

  Drive change for global enterprises and solve business challenges that matter

• Accelerate your career

  Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best

  Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture

  Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.