Investigation Specialist, Financial Fraud Operation

Amazon

1 - 6 years

3 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

analytical skills risk investigator quality standards manager quality assurance investigation customer service management ms office analytics supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk
They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace
Investigators will be analytical and capable of succeeding in a fast-paced team environment
These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager
Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy
SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department

Roles and Responsibilities:

1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce NA

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