Internship - Customer Support

Job Description

Handle escalated customer issues and provide timely and effective solutions. Collaborate with other departments to resolve complex customer problems. Monitor and analyse customer complaints and feedback to identify trends and develop proactive solutions. Develop and implement customer support policies, procedures, and standards. Identify areas of improvement in customer support processes and recommend changes to enhance efficiency and effectiveness. Work closely with the operations team to optimize workflows and ensure seamless customer interactions. Monitor and evaluate customer support interactions to ensure quality service delivery. Qualifications: Bachelors degree in Business, Finance, Operations Management, or a related field. Prior experience in fintech operations or financial services is advantageous. Strong analytical skills with the ability to interpret and leverage data for decision-making. Excellent communication and interpersonal skills. Detail-oriented with a focus on accuracy and efficiency. Familiarity with relevant regulatory frameworks and financial compliance.