0 - 4 years
2 - 4 Lacs
Posted:None|
Platform:
Work from Office
Full Time
Your Roles & Responsibilities :
The incumbent will be responsible for end to end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues) Customer Complaints Redressal
• Analyze customer needs and feedback and ensure continuous refinements in the services offered
• Monitor the daily grievances and escalations received from customers
• Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
• Coordinate with other functions to resolve customer issues
• Liaise with Facilities team to highlight any customer issues during snagging and desnagging
• Implement processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries
• Handle escalated customer complaints / queries generated via phone calls, emails, or walk-ins with highest quality of resolutions provided in line with internal SOPs Customer Collections
• Ensure to keep the customer well informed and updated on project status
• Coordinate with customers for every upcoming milestone payments by sending the pre-intimations as per the internally defined SOPs
• Follow up extensively by sending payment reminders and raising escalations in cases of delayed payments
• Monitor that all the payments related details are accurately updated in SFDC portals by coordinating with Finance team
• Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines
Godrej Properties
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