International voices process

Tech Mahindra

1 - 2 years

2 Lacs

mumbai

Posted:17 hours ago| Platform:

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Skills Required

bpo customer services good communication outbond voices inbond

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

We are seeking candidates for the position of International Voices Process for our UK/US operations based in India. This role is ideal for individuals looking to enhance their communication skills and gain experience in a dynamic work environment.

Responsibilities

Handle inbound and outbound voice calls for UK/US clients.
Provide excellent customer service and support to clients in a professional manner.
Resolve customer inquiries and issues efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Work collaboratively with team members to achieve targets and improve processes.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong interpersonal skills and ability to work in a team environment.
Proficiency in using call center software and CRM tools.
Ability to handle challenging customer situations with patience and professionalism.
Good problem-solving skills and attention to detail.
Basic understanding of the UK/US market and cultural nuances.

Contact -8691061171 Swati Singh

Role & responsibilities

Preferred candidate profile

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