International Voice Support

Spes Manning

0 - 5 years

0 - 5 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

International Voice Process Customer Support Customer Service Call center operation Problem Solving Skills Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

International Voice Support

Roles & Responsibilities:

Handle inbound and outbound voice calls from international customers, addressing their queries and concerns.
Provide accurate and timely information regarding products, services, or technical issues.
Guide customers through troubleshooting steps or provide solutions to their problems.
Document all interactions and resolutions accurately in the designated system.
Escalate complex issues to the appropriate team when necessary.
Maintain a high level of professionalism and empathy in all customer interactions.
Strive to achieve customer satisfaction targets and adhere to service level agreements (SLAs).

Skills Required:

Excellent
verbal communication skills in English
with a clear and professional demeanor.
Strong listening skills and ability to understand diverse accents.
Customer-focused approach with a dedication to providing high-quality support.
Problem-solving abilities to address customer issues effectively.
Ability to work in a fast-paced, target-driven environment.
Familiarity with customer service software or CRM tools.
Adaptability to different international customer needs and communication styles.

QUALIFICATION:

Bachelor's degree or equivalent practical experience.

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