International Voice process

Job Description

Job Description Support customers via phone, chat, and email for technical and service-related queries. Troubleshoot basic installation, configuration, and usage issues across devices. Handle renewals, refunds, and general service requests. Escalate complex cases and ensure proper documentation and follow-up. Share customer feedback with internal teams and stay updated on products and processes. Location Kochi Salary ₹2.68 LPA to ₹3.4 LPA (for freshers and candidates with L1 experience) Qualification Minimum education: Any graduate Skills Required Excellent communication skills (Berlitz B2 Quality or equivalent) Basic technical troubleshooting knowledge Customer service orientation Eligibility Criteria Freshers and candidates with up to 1 year (L1) of experience are eligible Willingness to work from office Flexibility to work night shifts and rotational schedules Email Id : jovviya.kappan@skillactz.com #nightshift #Kochi