International Voice Process Female Candidates

You are invited to join our team as a dynamic female candidate for the International Voice Process role in West Delhi on a full-time basis. This opportunity is open to freshers and aims to provide valuable experience in the IT industry. Strong communication skills, proficiency in call management systems, and sales skills are essential for this role. The work experience required ranges from 0 to 1 year. Location: Dwarka More Experience: Fresher- 2 years Salary: 18-25k Working Days: 6 Timings: 10:00 AM - 7:00 PM Gender Preference: Female Candidates **Qualifications And Skills** - Exceptional communication skills to efficiently handle customer queries and provide accurate information. - Proficiency in call management systems to manage, track, and resolve customer issues effectively. - Demonstrated sales skills with the ability to upsell and influence buying decisions. - Customer service skills to maintain professionalism and satisfaction with every interaction. - Active listening skills to understand customer needs and offer appropriate solutions. - Strong problem-solving skills to address and resolve customer issues promptly. - Time management skills to prioritize tasks efficiently and minimize response times. - Ability to multitask and navigate multiple systems simultaneously to provide quick assistance. **Roles And Responsibilities** - Answer inbound calls from customers with inquiries about products or services, ensuring first-call resolution. - Utilize call management systems to log and track customer interactions and transactions. - Actively engage with customers to upsell products or services and achieve sales targets. - Maintain a calm and professional demeanor under pressure, providing high-quality customer service at all times. - Identify customer needs and route calls to the appropriate resource when necessary. - Follow up with customers to ensure their questions or concerns are addressed satisfactorily. - Collaborate with team members to improve customer satisfaction and operational efficiency. - Report service issues, troubleshoot problems, and participate in skills training as required. If you are interested in this opportunity, please send your resume to nidhi@acesglobal.net. For more details, visit our website at https://acesglobal.co.in/.,