International Voice Process Executive

JOB TITLE:

Voice/Non-Voice:

PRINCIPLE PURPOSE OF JOB:

We are looking for a skilled Bookkeeping and account Management Specialist to join our team. The successful candidate will manage customer data, maintain accurate accounts, Taxation, and provide exceptional customer support.

JOB RESPONSIBILITIES

Bookkeeping & Account Management:

oCollect and manage customer data, including categorizing transactions, reconciling accounts, and ensuring accuracy and completeness.

oMaintain the accuracy of customer accounts through ledger and data management.

oMake adjustments to accounts as needed, addressing discrepancies and ensuring compliance with relevant regulations.

oConduct periodic reviews of client accounts to ensure all financial data is accurate and up to date.

• Customer Support & Communication:

oAct as the primary point of contact for assigned clients, ensuring clear, timely, and empathetic communication.

oDevelop and maintain meaningful connections with your portfolio of small businesses.

oRespond to customer inquiries, resolve issues, and provide guidance on financial processes and reports.

oUnblocking work and bookkeeping completion through proactive communication with customers.

• Problem Solving & Ownership:

oProactively identify potential issues in customer accounts and provide solutions to ensure their financial success.

oTake full ownership of customer satisfaction and the quality of bookkeeping deliverables.

REEQUIRED SKILLS & EXPERIENCE

. Strong bookkeeping and account management skills

2. Excellent customer service and communication skills (Verbal & Written)

3. Ability to work independently and take ownership of customer satisfaction

4. Strong problem-solving skills

JOB DEMANDS

• Ability to work seated at a computer for long periods of time.
• Candidate should be ready to work in rotational shifts, including night shift as per business requirement
• Candidate should be ready to work on Saturday or 6th day as per business requirement

Share resumes to ahmed@talentqs.com