International Voice - Banking Process

Banking Support Representative - Voice Process

Job Summary :

We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Support Representative in a voice process role. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service.

Criteria:

-

- Minimum 1 Years Of Experience is mandatory

- Excellent Communication in English is Mandatory

- Immediate joiners only

- Candidates in Bangalore are preferred

Responsibilities:

• Provide prompt and courteous assistance to customers via inbound calls
• Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department.
• Assist customers with account transactions, account maintenance, and online banking services.
• Educate customers on banking products, services, and promotional offers.
• Follow company protocols and procedures to ensure compliance with banking regulations and security standards.
• Document customer interactions accurately and thoroughly in the CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Meet or exceed performance metrics including call quality, productivity, and customer satisfaction.

Work Location: Bangalore

Shifts :

Work from Office

6360837661 (HR Preethi )

OR

Share your CV to preethi@yourpitchh.com

Looking Only Immediate Joiners!!!!!!